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Frequently Asked Questions
If you don't find your question in the list or need more help, click here to contact me.
Purchasing questions:
What are my options for placing an order?
How can I purchase a symbols library with a multiple user license by downloading it as soon as possible?
Are there any other fees involved besides my initial purchase?
Do I have to use PayPal to purchase software with a credit card?

Symbols library questions:
Compatibility - drawing units - upgrades - modification - etc.
How do I remove your symbols library DEMO version from AutoCAD?
How do I remove your symbols library DEMO version from Bricscad?
Will these symbol libraries work with other Autodesk products?
Do you have any other symbol libraries in stock?
Are there periodic upgrades available for the symbol libraries?
Can I add my own symbols to the library?

License questions:
How do I know how many licenses to purchase?
Can an unlimited user license be purchased for multiple offices?

Errors / Troubleshooting:
When I insert a symbol from the pulldown menu, the symbols do not insert at a scale of 1:1. They show up larger (or smaller). Why are they not to scale?
I loaded a symbols library and tried to use it. I'm getting this error..."Dialogs are not available because DCL Files are not loaded". What's wrong?
I loaded a symbols library pulldown menu in AutoCAD's menu bar. All of my other pulldown menus (File, Edit, View etc.) disappeared. What happened?
When I restart AutoCAD, the symbols library pulldown menu disappeared. How do I keep the pulldown menu installed in the menu bar?

Can I add my own symbols to the library?

(The following applies for the PC version of AutoCAD only)

If you know how to create blocks and slides, and know how to modify AutoCAD menu files (.mnu files), then you can add your own symbols to the library.

If not, I can add your pre-drawn symbols for you for a small fee depending on the number of symbols. Please contact me if you would like me to add your symbols. Include the name of the symbols library and the number of symbols you need added.

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How can I purchase a symbols library with a multiple user license by downloading it as soon as possible?

Please contact me to order the download version of a multi-user licensed symbols library. Indicate which symbols library you need to purchase and the number of user licenses required. I'll quickly reply with instructions on how to order.

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When I insert a symbol from the pulldown menu, the symbols do not insert at a scale of 1:1. They show up larger (or smaller). Why are they not to scale?

All symbol library blocks are drawn at 1:1 scale using Imperial units (inches). In AutoCAD, there are other factors that determine the scale at which a symbol is inserted. In AutoCAD's menubar, click on Tools > Options, then the "User Preferences" tab. Check your "Insertion Scale" setting. If it reads anything else but "inches", the symbols will not be inserted at a scale of 1:1. The settings should be set to "inches" as shown here:

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I loaded my symbols library and tried to use it. I'm getting this error... 
"Dialogs are not available because DCL Files are not loaded". Is there a fix?

This fix applies for the full version of AutoCAD:
(For AutoCAD LT, see below)

The "base.dcl" file is probably not loaded in AutoCAD, or AutoCAD does not know where to find it, or there is a problem with it.

First, try loading the BASE.DCL file. Copy and paste this line of text into AutoCAD's command line and press Enter: (load_dialog "base.dcl")

Restart AutoCAD.

If that didn't work, then AutoCAD does not know where to find the file BASE.DCL.

In Windows, click on the "Start" button, then click on "Search", then "For Files or Folders...". Search your hard drive for the file BASE.DCL

Take note of the exact path where BASE.DCL is located.

In AutoCAD's command line, type OPTIONS, press Enter. Click the "Files" tab. Click on the plus symbol next to "Support File Search Path" to expand the list. Make sure your Autocad's "Support" folder is listed there and the path agrees with the path you found after searching for BASE.DCL. If they don't match, modify the path under "Support File Search Path". Restart AutoCAD.

If neither of these work, then the problem is with your "base.dcl" file. You'll need to reinstall AutoCAD.

This fix applies for AutoCAD LT:

The "base.dcl" file is probably not loaded in AutoCAD LT, or AutoCAD LT does not know where to find it, or there is a problem with it.

In Windows, click on the "Start" button, then click on "Search", then "For Files or Folders...". Search your hard drive for the file BASE.DCL

Take note of the exact path where BASE.DCL is located.

In AutoCAD LT's command line, type OPTIONS, press Enter. Click the "Files" tab. Click on the plus symbol next to "Support File Search Path". Make sure your AutoCAD LT's "Support" folder is listed there and the path agrees with the path you found after searching for BASE.DCL. If they don't match, modify the path under "Support File Search Path". Restart AutoCAD LT.

If this did not work, then the problem is with your "base.dcl" file. You'll need to reinstall AutoCAD LT.

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I loaded your symbol library pulldown menu in AutoCAD's menu bar. All of my other pulldown menus (File, Edit, View etc.) disappeared. What happened?

When loading one of my symbol library menu files, the new pulldown menu will be inserted in AutoCAD's menu bar next to "Help". Over the years, I've had a few customers contact me stating that all of their other pulldown menus disappeared and only my symbol library pulldown menu is visible. I don't know why, but once in a while the MENULOAD command (which adds a new pulldown menu) behaves like the MENU command (which adds a new pulldown menu that replaces AutoCAD's standard pulldown menus).

In the highly unlikely event that you loaded the menu file and all of the other pulldown menus disappeared, you need to reload your acad.mnu (acad.cui) for AutoCAD, or acadlt.mnu (acadlt.cui) file for AutoCAD LT.

This file can be found in AutoCAD's "Support" folder, which is usually buried in many other subfolders. The easiest way to find this file is to user your computer's Search feature. Click on the Windows "Start" button, then select "Search > For Files or Folders...". The search window will open. Search for your acad menu.

For AutoCAD versions 2000 through 2005, search for:

  • acad.mnu (for full AutoCAD)
  • acadlt.mnu (for AutoCAD LT)
For AutoCAD versions 2006 through 2012, search for:
  • acad.cui (for full AutoCAD)
  • acadlt.cui (for AutoCAD LT)
For AutoCAD versions 2013 and newer, search for:
  • acad.cuix (for full AutoCAD)
  • acadlt.cuix (for AutoCAD LT)
Here's an example for an acadlt.cui search. Be sure to set the "More advanced options" as shown in the picture below.
Click the Search button. Wait a few minutes for the file to be found. When the file shows up in the search results, take note of it's exact path. You'll need it for the next step.

In AutoCAD, type MENULOAD in the command line, press Enter. A dialog box will appear. Click on the "Browse" button. Using the path you found in the search results, browse to the folder where your acad. file is located. Select it, then click "Open", then click the "Load" button.

Your AutoCAD pulldown menus are now loaded.

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Will these symbol libraries work with other Autodesk products?

The symbol libraries are verified to be compatible with the following Autodesk software:

  • AutoCAD
  • AutoCAD LT
  • AutoCAD for Mac
  • AutoCAD LT for Mac
  • Architectural Desktop
  • AutoCAD Civil 3D
To verify whether or not the symbol library you wish to purchase will work with your Autodesk software not listed here, please download the demo version and load it.
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Do you have any other symbol libraries in stock?

No. All symbol libraries in stock are listed on this website.

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Are there periodic upgrades available for the symbol libraries?

Yes. Whenever an upgrade for a particular symbol library is made available, the upgrade ordering information is posted on the website. Also, I'll send out an email that will notify past customers that an upgrade is available.

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How do I remove your symbols library DEMO version from AutoCAD?

(The following applies for the PC version of AutoCAD only. Symbol library demos are not available for AutoCAD for Mac.)

When you installed the demo version of one of the symbol libraries, a new folder was created on your computer's C: drive. That folder's name depends on which symbols library demo you downloaded.

On your computer's desktop, double-click on the "My Computer" icon. Then double-click on your C: drive icon. Look for a folder with "-CTO-DEMO" in the name. Delete that folder.

Example: If you downloaded and installed the DEMO version of the "Piping Symbols Library v1.2", delete the folder PIPING-CTO-DEMO from your computer's C: drive.

Restart AutoCAD to clear the demo pulldown menu. The demo version is now removed.

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How do I remove your symbols library DEMO version from Bricscad?

This procedure removes the "Steel Shapes Library v1.0" demo from Bricscad. If you installed a different demo library, substitute "STEEL" with the demo you installed.
 

  • Type MENULOAD in Bricscad's command line, press Enter. The Customization Groups window will appear.
  • Select the STEEL-CTO-DEMO menu in the Loaded Customizations Groups. Click the Unload button, then click Close.
  • Delete the folder STEEL-CTO-DEMO from your computer's C: drive.
  • Restart Bricscad to clear the demo pulldown menu. The demo version is now removed.


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How do I know how many licenses to purchase?

The number of licenses you need is based on the number of CAD workstations where you need to install the library. If you have 3 CAD operators on 3 separate CAD workstations who will need to use the library, then 3 licenses will need to be purchased.

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Can an unlimited user license be purchased for multiple offices?

The unlimited user license is specific to a single office location and covers 11 or more users within that office. If your company has multiple office locations and you need an unlimited user license for each separate office, contact me for a price quote for multiple office locations. Please indicate which symbols library you need.

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Are there any other fees involved besides my initial purchase?

Your initial purchase is your only cost. There are no other costs, such as annual fees. However, when an upgrade for your symbols library becomes available, there will be a fee involved to purchase that upgrade.

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Do I have to use PayPal to purchase your software with a credit card?

No. A PayPal account is not necessary to purhase. When you begin the checkout process, you will be able to use your credit card.

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When I restart AutoCAD, the symbols library pulldown menu disappeared. How do I keep the pulldown menu installed in the menu bar?

(The following applies for the PC version of AutoCAD only)

Take a look at your Workspace settings. In AutoCAD's menu bar, click on  Tools > Workspaces > Workspace settings. Is the button next to "Automatically save workspace changes" checked? If not, check it.

Then, reload the symbols library per the instructions.

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What are my options for placing an order?

At the bottom of each symbol library's web page, you'll find your options for placing an order for that library. Your options are as follows:

  • Credit card through PayPal (online only - signing up for a PayPal account is not necessary)
  • Check (online or by mail)
  • PayPal (use your existing account)
  • Purchase Order - more information here
Sorry, orders can not be taken over the phone at this time.

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