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Frequently Asked Questions
If you don't find your question in the list or need more help, click here to contact me.
Purchasing questions:
What are my options for placing an order?
How can I purchase a symbols library with a multiple user license by downloading it as soon as possible?
Are there any other fees involved besides my initial purchase?
Do I have to have a PayPal account to purchase your software?

Symbols library questions:
Compatibility - drawing units - upgrades - modification - etc.
Are your symbol libraries compatible with CAD programs that use non-English commands?
How do I remove your symbols library DEMO version from AutoCAD?
How do I remove your symbols library DEMO version from Bricscad?
Will these symbol libraries work with other Autodesk products?
Do you have any other symbol libraries in stock?
Are there periodic upgrades available for the symbol libraries?
Can I add my own symbols to the library?

License questions:
How do I know how many licenses to purchase?
Can an unlimited user license be purchased for multiple offices?

Errors / Troubleshooting:
I loaded a symbols library and tried to use it. I'm getting this error..."Dialogs are not available because DCL Files are not loaded". What's wrong?
When I restart AutoCAD, the symbols library pulldown menu disappeared. How do I keep the pulldown menu installed in the menu bar?


Are your symbol libraries compatible with CAD programs that use non-English commands?

If your CAD software uses French, German, Hungarian etc. commands, I can modify my symbol libraries to work with your CAD software. Please contact me for a language specific symbols library.

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Can I add my own symbols to the library?

The license agreement does not allow the user to modify the library in any way. If you have a set of symbols you would like to add to a library that you purchased, I can add them for you. Please contact me for further details.

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How can I purchase a symbols library with a multiple user license by downloading it as soon as possible?

Please contact me to order the download version of a multi-user licensed symbols library. Indicate which symbols library you need to purchase and the number of user licenses required. I'll quickly reply with instructions on how to order.

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I loaded my symbols library and tried to use it. I'm getting this error... 

"Dialogs are not available because DCL Files are not loaded". Is there a fix?

This fix applies for the full version of AutoCAD:
(For AutoCAD LT, see below)

The "base.dcl" file is probably not loaded in AutoCAD, or AutoCAD does not know where to find it, or there is a problem with it.

First, try loading the BASE.DCL file. Copy and paste this line of text into AutoCAD's command line and press Enter: (load_dialog "base.dcl")

Restart AutoCAD.

If that didn't work, then AutoCAD does not know where to find the file BASE.DCL.

In Windows, click on the "Start" button, then click on "Search", then "For Files or Folders...". Search your hard drive for the file BASE.DCL

Take note of the exact path where BASE.DCL is located.

In AutoCAD's command line, type OPTIONS, press Enter. Click the "Files" tab. Click on the plus symbol next to "Support File Search Path" to expand the list. Make sure your Autocad's "Support" folder is listed there and the path agrees with the path you found after searching for BASE.DCL. If they don't match, modify the path under "Support File Search Path". Restart AutoCAD.

If neither of these work, then the problem is with your "base.dcl" file. You'll need to reinstall AutoCAD.

This fix applies for AutoCAD LT:

The "base.dcl" file is probably not loaded in AutoCAD LT, or AutoCAD LT does not know where to find it, or there is a problem with it.

In Windows, click on the "Start" button, then click on "Search", then "For Files or Folders...". Search your hard drive for the file BASE.DCL

Take note of the exact path where BASE.DCL is located.

In AutoCAD LT's command line, type OPTIONS, press Enter. Click the "Files" tab. Click on the plus symbol next to "Support File Search Path". Make sure your AutoCAD LT's "Support" folder is listed there and the path agrees with the path you found after searching for BASE.DCL. If they don't match, modify the path under "Support File Search Path". Restart AutoCAD LT.

If this did not work, then the problem is with your "base.dcl" file. You'll need to reinstall AutoCAD LT.

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Will these symbol libraries work with other Autodesk products?

The symbol libraries are verified to be compatible with the following Autodesk software:

  • AutoCAD
  • AutoCAD LT
  • AutoCAD for Mac
  • AutoCAD LT for Mac
  • Architectural Architect
  • AutoCAD Civil 3D
To verify whether or not the symbol library you wish to purchase will work with your Autodesk software not listed here, please download the demo version and load it.
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Do you have any other symbol libraries in stock?

No. All symbol libraries in stock are listed on this website.

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Are there periodic upgrades available for the symbol libraries?

Yes. Whenever an upgrade for a particular symbol library is made available, the upgrade ordering information is posted on the website. Also, I'll send out an email that will notify past customers that an upgrade is available.

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How do I remove your symbols library DEMO version from AutoCAD?

When you installed the demo version of one of the symbol libraries, a new folder was created on your computer's C: drive. That folder's name depends on which symbols library demo you downloaded.

On your computer's desktop, double-click on the "My Computer" icon. Then double-click on your C: drive icon. Look for a folder with "-CTO-DEMO" in the name. Delete that folder.

Example: If you downloaded and installed the DEMO version of the "Piping Symbols Library v1.2", delete the folder PIPING-CTO-DEMO from your computer's C: drive.

Restart AutoCAD to clear the demo pulldown menu. The demo version is now removed.

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How do I remove your symbols library DEMO version from Bricscad?

This procedure removes the "Steel Shapes Library v1.0" demo from Bricscad. If you installed a different demo library, substitute "STEEL" with the demo you installed.
 

  • Type MENULOAD in Bricscad's command line, press Enter. The Customization Groups window will appear.
  • Select the STEEL-CTO-DEMO menu in the Loaded Customizations Groups. Click the Unload button, then click Close.
  • Delete the folder STEEL-CTO-DEMO from your computer's C: drive.
  • Restart Bricscad to clear the demo pulldown menu. The demo version is now removed.


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How do I know how many licenses to purchase?

The number of licenses you need is based on the number of CAD workstations where you need to install the library.

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Can an unlimited user license be purchased for multiple offices?

The unlimited user license is specific to a single office location and covers 11 or more users within that office. If your company has multiple office locations and you need an unlimited user license for each separate office, contact me for a price quote for multiple office locations. Please indicate which symbols library you need.

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Are there any other fees involved besides my initial purchase?

Your initial purchase is your only cost. There are no other costs, such as annual fees. However, when an upgrade for your symbols library becomes available, there will be a fee involved to purchase that upgrade.

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Do I have to have a PayPal account to purchase your software?

No. A PayPal account is not necessary to purchase. When you begin the checkout process, click on "Pay with Debit or Credit Card" (see image below).


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When I restart AutoCAD, the symbols library pulldown menu disappeared. How do I keep the pulldown menu installed in the menu bar?

In AutoCAD's menu bar, click on  Tools > Workspaces > Workspace settings. When the window appears, check the button next to "Automatically save workspace changes". Click Apply, then OK.

Then, reload the symbols library per the instructions located in the folder C:\Install-symbolslibrary-CTO

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What are my options for placing an order?

At the bottom of each symbol library's web page, you'll find your options for placing an order for that library. Your options are as follows:

  • Credit card through PayPal (online only - signing up for a PayPal account is not necessary)
  • e-Check
  • PayPal (use your existing account)
  • Purchase Order - more information here
Sorry, orders can not be taken over the phone at this time.

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